Billing and Subscriptions

What is the order process?

  1. Select data plan and access type that you're interested in via order form on Tardis.dev website.

  2. Proceed to checkout where you provide email address and payment details.

    • accepted payment methods

      • Credit Cards (Mastercard Visa Maestro American Express Discover Diners Club JCB UnionPay)

      • PayPal

      • Apple Pay (one-off purchases only)

      • Wire Transfers (for one-off purchases only)

  3. Successfully complete your payment and receive the API key via email that allows you to download CSV datasets and access historical data via API. API key is valid as long as subscription is active or 6 months for one-off purchases.

For larger orders we do also accept pay through invoicing.

Do you provide discounts?

We do provide discounts in a transparent form via different subscriptions types.

How one-off purchase based access works?

One-off purchase provides access to specific time periods of historical market data. API key is valid for a year since purchase and allows access to all available data types (trades, order books etc.) for ordered date ranges both via API and downloadable CSV files.

How subscription based access works?

Subscriptions based access model relies on recurring payments at regular intervals (monthly, quarterly, yearly) and offers access to newly collected market data as it becomes available as well as existing historical market data which range depends on chosen billing period.

There are three 'dimensions' you can customize your subscription by:

For example "All Exchanges" Business Subscription with yearly billing period allows accessing all available existing historical data via API and CSV files and one year of new data as it becomes available (for initial payment). API key is valid as long as subscription is active and allows access to all available data types (trades, orders book data, quotes, funding, liquidations etc.) via downloadable CSV files and via raw market data API (for Pro and Business subscriptions types only).

What are the differences between subscriptions types?

Academic

Solo

Professional

Business

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Additional API keys

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Integration assistance

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Api keys count

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Business subscriptions include up to 10 additional API keys that can be used to get access to historical data by many team members at the same time including across different geo-locations and provide dedicated communication channel (via Telegram Messenger, email or Zoom Calls) for your company where our team is on standby to answer any questions you may have.

Business subscriptions also provide vendor onboarding support on our side including filling W9, ACH and other company specific forms as well as integration assistance - we do provide dedicated code snippets to help out with seamless integration.

Academic subscriptions require confirmation of eligibility, for example using university (@edu) email address.

Pro, academic and solo subscriptions plans include single API key that can be used to get access to historical data. Such API key can't be used by different team members (IP addresses) at the same time. Real-time market data streaming feature does not have this limitation (does not require API key at all).

Do subscriptions include access to historical data as well?

Yes, depending on chosen billing period, subscriptions include access to existing historical market data as well:

  • all available historical data if subscription is billed yearly - historical market data is available since 2019-03-30 for majority of the supported exchanges (see exchange details page for exact date for particular exchange)

  • 12 months of historical data if subscription is billed quarterly, e.g., subscription that has started at 2020-04-01, includes access to historical data since 2019-04-01 - it's not a rolling time window, but fixed starting date since when historical data is available for your subscription

  • 4 months of historical data if subscription is billed monthly, e.g., subscription that has started at 2020-04-01, includes access to historical data since 2019-12-01 - it's not a rolling time window, but fixed starting date since when historical data is available for your subscription

All subscriptions provide access to all available data types (trades, orders book data, quotes, funding etc.) via downloadable CSV files and raw data replay API (for pro and business subscriptions types).

What is included in "Individual" data plan?

"Individual" data plan provides per-exchange access to market data that includes full feed (all instruments) and data types of selected exchange(s), for example full Coinbase exchange data feed.

See Historical Data Details to learn more what data is available for each supported exchange.

"Individual" data plan allows access to all available data types (trades, orders book data, quotes, funding etc.) via downloadable CSV files and raw data replay API (for pro and business subscriptions types). Range of historical data access for "Individual" data plan depends on chosen billing period (for example: access to all existing historical data we collected if subscription is billed yearly).

"Individual" data plan is available both for subscriptions and one-off purchases.

What is included in "Perpetuals" data plan?

"Perpetuals" data plan provides access to the following perpetual swaps instruments' market data (over 500 perpetual swaps instruments across 13 exchanges):

"Perpetuals" data plan allows access to all available data types (trades, orders book data, funding etc.) via downloadable CSV files and raw data replay API (for pro and business subscriptions types). Range of historical data access for "Perpetuals" data plan depends on chosen billing period (for example: access to all existing historical data we collected if subscription is billed yearly).

"Perpetuals" data plan is available both for subscriptions and one-off purchases.

What is included in "Derivatives" data plan?

"Derivatives" data plan provides access to the following derivatives exchanges' market data:

"Derivatives" data plan allows access to all available data types (trades, orders book data, quotes, funding etc.) via downloadable CSV files and raw data replay API (for pro and business subscriptions types).

Range of historical data access for "Derivatives" data plan depends on chosen billing period (for example: access to all existing historical data we collected if subscription is billed yearly).

"Derivatives" data plan is available both for subscriptions and one-off purchases.

What is included in "All Exchanges" data plan?

"All Exchanges" data plan provides access to market data of all supported exchanges (30+ leading spot and derivatives exchanges, see full list).

"All Exchanges" data plan allows access to all available data types (trades, orders book data, quotes, funding, liquidations etc.) for all supported exchanges and theirs instruments/currency pairs via downloadable CSV files and raw data replay API (for pro and business subscriptions types).

Range of historical data access for "All Exchanges" data plan depends on chosen billing period (for example: access to all existing historical data we collected if subscription is billed yearly).

"All Exchanges" data plan is available both for subscriptions and one-off purchases.

How can I change my subscription plan?

Contact us describing which plan you'd like to change to and we'll handle the rest.

Can I pay through invoicing?

We offer invoicing for customers paying over $6000 for data access. Simply use our order form and "PAY THROUGH INVOICING" button.

Alternatively contact us with orders details you're interested in (data plan, billing period) and we'll send you back invoice that if paid will give you the access to the data.

Can I get quotation document before making an order?

Yes, please use our order form and "REQUEST QUOTATION" button. Alternatively contact us with orders details you're interested in (data plan, billing period) and we'll send you back quotation document in no time.

How can I get an invoice and VAT refund?

After successful order you'll receive Receipt email from Paddle which is our online reseller & payment processor. Click on the button titled "View Receipt" there.

You will be redirected to the receipt page where you will be able to enter your address details by clicking on "Add address & VAT Number“ link.

If you would like to enter a VAT number select "This is a business purchase" checkbox to enter the VAT ID if forgot to enter it during the checkout. The tax amount will be refunded in max. 12 hours after it is confirmed by Paddle.

Save invoice as PDF

  • Right click on the screen and click 'Print...' in context menu

  • Change destination to 'Save as PDF'

  • Click 'Save' button to save invoice as PDF file

What are your VAT details?

Click on the link titled "Click here to get a full invoice with address & custom information" provided with the order confirmation email sent by Paddle to get the address and VAT ID of Paddle who process our payments. Paddle acts as a reseller and Merchant of Record so they handle VAT on our behalf.

I’ve lost my invoice. How do I get a new one?

You need to contact us or help@paddle.com to request a new invoice. Please provide the email address you bought the subscription with and any extra details that might help.

What is the refund policy?

We do not offer refunds for initial subscription payments and one-off purchases.

If you are on yearly billing and forget to cancel your subscription before the renewal date, reach out to us within seven days after the renewal date to discuss a refund.

If you’re on a monthly or quarterly billing, please be sure to cancel your subscription before the end date of your current plan as there are no refunds for recurring payments on monthly and quarterly billing plans.

If you'd like to test the service, we offer generous free trials. Simply reach out to us and we'll set up test account for you in no time.

How can I cancel my subscription?

In order to cancel you active subscription use the 'Cancel subscription' link we've sent you in email together with your API key or contact us and we'll provide cancellation link for you. Alternatively you can email Paddle (help@paddle.com) which acts as our reseller and Merchant of Record including a note of the email address you used to purchase your subscription and your order number.

Do you accept payments in cryptocurrency?

We accept BTC, ETH and USDT for one-off purchases. Contact us and we'll get back to you with details.

How I can update my credit card information?

In order to update your credit card information use the 'Update payment method' link we've sent you in email together with your API key or contact us and we'll provide that link for you.

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