Billing and Subscriptions
What is the order process?
Select data plan and subscription type that you're interested in via order form on Tardis.dev website.
available data plans
Proceed to checkout where you provide your email address and payment details. See accepted payment methods.
accepted payment methods
Credit Cards (Mastercard Visa Maestro American Express Discover Diners Club JCB UnionPay)
PayPal
Successfully complete your payment and receive the API key via email that allows you to download CSV datasets and access historical data via API. API key is valid as long as subscription is active.
For larger orders we do also accept pay through invoicing.
Do you provide discounts?
We provide discounts in a transparent form via different subscription types.
How does subscription-based access work?
The subscription-based access model relies on recurring payments at regular intervals (monthly, quarterly, yearly) and offers access to newly collected market data as it becomes available, as well as existing historical market data, the range of which depends on the chosen billing period.
There are three 'dimensions' you can customize your subscription by:
Subscription type - Academic, Solo, Pro, or Business
Data plan (which exchanges data you get access to) - Perpetuals, Spot, Derivatives or All Exchanges
Billing interval (how much of historical data you get access to) - monthly, quarterly or yearly
For example "All Exchanges" Business Subscription with yearly billing period allows accessing all available existing historical data via API and CSV files and one year of new data as it becomes available (for initial payment).
API key is valid as long as the subscription is active and allows access to all available data types (trades, order book data, quotes, funding, liquidations, etc.) via downloadable CSV files and raw market data API (for Pro and Business subscription types only).
What are the differences between subscription types?
Academic
Solo
Professional
Business
Integration assistance
—
—
—
✓
Vendor onboarding
—
—
—
✓
API keys count
1
1
1
up to 10
Business subscriptions include up to 10 additional API keys that can be used to get access to historical data by many team members at the same time including across different geo-locations and provide priority email support with 8-12 business hours initial response time.
Business subscriptions also provide vendor onboarding support on our side including filling W9, ACH and other company specific forms as well as integration assistance - we do provide dedicated code snippets to help out with seamless integration.
Academic subscriptions require confirmation of eligibility, for example using university (@edu) email address.
Pro, academic and solo subscriptions plans include single API key that can be used to get access to historical data. Such API key can't be used by different team members (IP addresses) at the same time. Real-time market data streaming feature does not have this limitation (it does not require an API key).
Do subscriptions include access to historical data as well?
Yes, depending on chosen billing period, subscriptions include access to existing historical market data as well:
Yearly billing:
Business subscriptions: access to all available historical data since 2019-03-30 for majority of the supported exchanges (see exchange details page for exact date for particular exchange)
Academic, Solo, and Pro subscriptions: access to 4 years of historical data, e.g., subscription that has started at 2026-01-01 includes access to historical data since 2022-01-01
Quarterly billing: access to 12 months of historical data, e.g., subscription that has started at 2026-01-01 includes access to historical data since 2025-01-01
Monthly billing: access to 4 months of historical data, e.g., subscription that has started at 2026-01-01 includes access to historical data since 2025-09-01
Historical data access is not a rolling time window, but a fixed starting date since when historical data is available for your subscription.
What is included in "Perpetuals" data plan?
"Perpetuals" data plan provides access to the following perpetual swaps instruments' market data (over 500 perpetual swaps instruments across 13 exchanges):
BitMEX: all perpetual swaps instruments
Deribit: all perpetual swaps instruments
Binance USDT Futures: all perpetual swaps instruments
Binance COIN Futures: all perpetual swaps instruments
FTX: all perpetual swaps instruments
OKX Swap: all perpetual swaps instruments
Huobi COIN Swaps: all perpetual swaps instruments
Huobi USDT Swaps: all perpetual swaps instruments
bitFlyer: FX_BTC_JPY
Bitfinex Derivatives: all perpetual swaps instruments
Bybit Derivatives: all perpetual swaps instruments
dYdX: all perpetual swaps instruments
Phemex: all perpetual swaps instruments
Delta Exchange: all perpetual swaps instruments
Gate.io Futures: all perpetual swaps instruments
CoinFLEX (2.0): all perpetual swaps instruments
dYdX: all perpetual swaps instruments
WOO X: all perpetual swaps instruments
AscendEX (BitMax): all perpetual swaps instruments
Crypto.com: all perpetual swaps instruments
Hyperliquid: all perpetual swaps instruments
"Perpetuals" data plan allows access to all available data types (trades, order book data, funding, etc.) via downloadable CSV files and raw data replay API (for Pro and Business subscription types).
Range of historical data access for "Perpetuals" data plan depends on chosen billing period and subscription type.
What is included in "Spot" data plan?
"Spot" data plan provides access to the following spot exchanges' market data:
Binance Spot: all spot instruments
Coinbase Pro: all spot instruments
Kraken: all spot instruments
Bitstamp: all spot instruments
Gemini: all spot instruments
Poloniex: all spot instruments
Bitfinex: all spot instruments
Huobi Global: all spot instruments
OKX Spot: all spot instruments
Gate.io: all spot instruments
HitBTC (high caps): all spot instruments
KuCoin Spot: all spot instruments
Bybit Spot: all spot instruments
Upbit: all spot instruments
OKCoin: all spot instruments
Binance US: all spot instruments
Bitget Spot: all spot instruments
Blockchain.com: all spot instruments
WOO X: all spot instruments
AscendEX (BitMax): all spot instruments
Crypto.com: all spot instruments
FTX: all spot instruments
"Spot" data plan allows access to all available data types (trades, order book data, quotes, etc.) via downloadable CSV files and raw data replay API (for Pro and Business subscription types).
Range of historical data access for "Spot" data plan depends on chosen billing period and subscription type.
What is included in "Derivatives" data plan?
"Derivatives" data plan provides access to the following derivatives exchanges' market data:
BitMEX: all exchange's instruments
Deribit: all exchange's instruments
Binance USDT Futures: all exchange's instruments
Binance COIN Futures: all exchange's instruments
FTX: all exchange's instruments
OKX Futures: all exchange's instruments
OKX Swap: all exchange's instruments
OKX Options: all exchange's instruments
Huobi Futures: all exchange's instruments
Huobi COIN Swaps: all exchange's instruments
Huobi USDT Swaps: all exchange's instruments
Bitfinex Derivatives: all exchange's instruments
Bybit Derivatives: all exchange's instruments
dYdX: all exchange's instruments
Phemex: all exchange's instruments
CoinFLEX (2.0): all exchange's instruments
Delta Exchange: all exchange's instruments
bitFlyer: all exchange's instruments
Gate.io Futures: all exchange's instruments
Bitget Futures: all exchange's instruments
Hyperliquid: all exchange's instruments
dYdX: all perpetual swaps instruments
WOO X: all exchange's instruments
Crypto.com: all exchange's instruments
AscendEX (BitMax): all exchange's instruments
"Derivatives" data plan allows access to all available data types (trades, order book data, quotes, funding, etc.) via downloadable CSV files and raw data replay API (for Pro and Business subscription types).
Range of historical data access for "Derivatives" data plan depends on chosen billing period and subscription type.
What is included in "All Exchanges" data plan?
"All Exchanges" data plan provides access to market data of all supported exchanges (30+ leading spot and derivatives exchanges, see full list).
"All Exchanges" data plan allows access to all available data types (trades, order book data, quotes, funding, liquidations, etc.) for all supported exchanges and their instruments/currency pairs via downloadable CSV files and raw data replay API (for Pro and Business subscription types).
Range of historical data access for "All Exchanges" data plan depends on chosen billing period and subscription type.
How can I change my subscription plan?
Contact us describing which plan you'd like to change to and we'll handle the rest.
Can I pay through invoicing?
We offer invoicing for customers paying over $6000 for data access. Simply use our order form and "PAY THROUGH INVOICING" button.
Alternatively contact us with orders details you're interested in (data plan, billing period) and we'll send you back invoice that if paid will give you the access to the data.
Can I get quotation document before making an order?
Yes, please use our order form and "REQUEST QUOTATION" button.
Alternatively contact us with orders details you're interested in (data plan, billing period) and we'll send you back quotation document in no time.
How can I get an invoice and VAT refund?
After successful order you'll receive Receipt email from Paddle which is our online reseller & payment processor. Click on the button titled "View Receipt" there.
You will be redirected to the receipt page where you will be able to enter your address details by clicking on "Add address & VAT Number“ link.
If you would like to enter a VAT number select "This is a business purchase" checkbox to enter the VAT ID if forgot to enter it during the checkout. The tax amount will be refunded in max. 12 hours after it is confirmed by Paddle.
Right click on the screen and click 'Print...' in context menu
Change destination to 'Save as PDF'
Click 'Save' button to save invoice as PDF file
What are your VAT details?
Click on the link titled "Click here to get a full invoice with address & custom information" provided with the order confirmation email sent by Paddle to get the address and VAT ID of Paddle who process our payments. Paddle acts as a reseller and Merchant of Record so they handle VAT on our behalf.
I’ve lost my invoice. How do I get a new one?
You need to contact us or [email protected] to request a new invoice. Please provide the email address you bought the subscription with and any extra details that might help.
What is the refund policy?
We do not offer refunds for initial subscription payments.
If you are on yearly billing and forget to cancel your subscription before the renewal date, reach out to us within seven days after the renewal date to discuss a refund.
If you’re on a monthly or quarterly billing, please be sure to cancel your subscription before the end date of your current plan as there are no refunds for recurring payments on monthly and quarterly billing plans.
If you'd like to test the service, we offer generous free trials. Simply reach out to us and we'll set up test account for you in no time.
How can I cancel my subscription?
In order to cancel you active subscription use the 'Cancel subscription' link we've sent you in email together with your API key or contact us and we'll provide cancellation link for you.
Alternatively you can email Paddle ([email protected]) which acts as our reseller and Merchant of Record including a note of the email address you used to purchase your subscription and your order number.
How can I update my credit card information?
In order to update your credit card information use the 'Update payment method' link we've sent you in email together with your API key or contact us and we'll provide that link for you.
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