> For the complete documentation index, see [llms.txt](https://docs.tardis.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tardis.dev/faq/billing-and-subscriptions.md). # Billing and Subscriptions Common questions about plans, pricing and invoices ## Ordering and free trials ### What is the order process? 1. Choose a [data plan](#how-does-subscription-based-access-work), [subscription type](#what-are-the-differences-between-subscription-types) and [billing interval](#how-much-historical-data-does-my-subscription-include) in the [order form](https://tardis.dev/#order). 2. Continue to payment, sign in with your email address and pay by card, PayPal, Apple Pay or Google Pay. Quarterly and yearly subscriptions can also be [paid by bank transfer](#can-i-pay-through-invoicing). 3. Ask an [AI agent](/agents-and-ai.md) to create a Data API key, or create one in your [account](https://tardis.dev/account#api-keys), or keep the one you have. It works while your account has an active subscription. ### How do I manage my account? Ask an [AI agent](/agents-and-ai.md) connected to your account, or sign in to your [account](https://tardis.dev/account) with your email address. Either way, you can: * start a free trial, or upgrade, cancel or pause a subscription * create, rotate and revoke Data API keys, and see your data transfer usage * download invoices, and update the payment method and billing details * invite teammates and change their roles What you and your AI agent can change depends on your role: an Owner manages everything, Billing manages subscriptions, invoices and billing details, and a Member manages Data API keys. ### Can I try the data before buying? Yes, in two ways: * Data for the first day of each month is free for every exchange and data type, as [CSV files](/downloadable-csv-files/overview.md) and through the [raw data replay API](/api/quickstart.md), without a Data API key. * A [free trial](#how-do-free-trials-work) gives one month of access to 10 days of data from all exchanges. We don't provide samples for other dates. ### How do free trials work? Ask an [AI agent](/agents-and-ai.md) to start a free trial, or start one in your [account](https://tardis.dev/account), then create a Data API key. A trial needs no payment details and doesn't turn into a paid subscription. A trial lasts one month and covers all exchanges for days 1–10 of the previous calendar month (UTC), so a trial started in October covers 1–10 September; the dates can't be changed. It includes [downloadable CSV files](/downloadable-csv-files/overview.md) and the [raw data replay API](/api/quickstart.md), with [20 GB of data transfer](/api/rate-limits.md#data-transfer-limits) for the whole trial. The request limit and Data API key rules are the same as for Professional: one Data API key, used from one IP address at a time. Each account and each user can have one trial, and an account that has had a subscription can't start one. ### Do you provide discounts? No, we don't offer discounts. The lower-priced [subscription types](#what-are-the-differences-between-subscription-types) are Solo, for individual traders, and [Academic](#who-can-buy-an-academic-subscription), for students and researchers. ### Do you offer one-off purchases or custom data exports? No. A subscription includes every exchange, instrument and data type of its data plan, so we don't sell single instruments or date ranges, and we don't prepare custom exports. ## Subscriptions and data plans ### How does subscription-based access work? A subscription gives access to new data as it [becomes available](/faq/data.md#what-is-the-historical-market-data-delay-in-relation-to-real-time) and to [historical data](#how-much-historical-data-does-my-subscription-include). When ordering, you choose: * Data plan: [Perpetuals](#what-is-included-in-perpetuals-data-plan), [Options](#what-is-included-in-options-data-plan), [Spot](#what-is-included-in-spot-data-plan), [Derivatives](#what-is-included-in-derivatives-data-plan) or [All Exchanges](#what-is-included-in-all-exchanges-data-plan), which sets the exchanges. * Subscription type: [Academic, Solo, Professional or Business](#what-are-the-differences-between-subscription-types). Academic and Solo include [downloadable CSV files](/downloadable-csv-files/overview.md); Professional and Business add the [raw data replay API](/api/quickstart.md), [Tardis Machine](/tardis-machine/quickstart.md) and the [instruments metadata API](/api/instruments-metadata-api.md). * Billing interval: monthly, quarterly or yearly, which sets [how far back historical data goes](#how-much-historical-data-does-my-subscription-include). ### What are the differences between subscription types? {% hint style="info" %} Academic subscriptions are for students and researchers with a university email address. See [who can buy one](#who-can-buy-an-academic-subscription). {% endhint %} | | Academic | Solo | Professional | Business | | --------------------------------------------------------------------------------------------------------------------- | -------- | ------- | ------------ | ----------------- | | [Historical data (yearly billing)](#how-much-historical-data-does-my-subscription-include) | 4 years | 4 years | 4 years | ✓ (all available) | | [Initial email response target](/faq/general.md#what-are-the-email-support-response-targets) | 5 days | 3 days | 24 hours | 12 hours | | [Downloadable CSV files](/downloadable-csv-files/overview.md) | ✓ | ✓ | ✓ | ✓ | | [Raw data replay API](/api/quickstart.md) (HTTP API `/data-feeds`) | — | — | ✓ | ✓ | | [Tardis Machine replay APIs](/tardis-machine/replaying-historical-data.md#http-get-replay-normalized-options-options) | — | — | ✓ | ✓ | | [Instrument metadata API](/api/instruments-metadata-api.md) | — | — | ✓ | ✓ | | [Premium connectivity](/faq/general.md#what-is-premium-connectivity) | — | — | ✓ | ✓ | | Active Data API keys | 1 | 1 | 1 | Up to 10 | [Real-time market data streaming](/faq/general.md#do-you-support-consolidated-real-time-market-data-streaming) does not require a Data API key. ### Who can buy an Academic subscription? Students and researchers who sign in with a university email address, such as one ending in .edu or .ac.uk. The checkout checks the address, so there's no application or approval. Academic subscriptions are billed quarterly or yearly, include [downloadable CSV files](/downloadable-csv-files/overview.md) only, and aren't available in China, Hong Kong or India. ### How much historical data does my subscription include? Every subscription includes historical data. How far back it goes depends on the billing interval: * Yearly: 4 years. Business includes all available data, since 2019-03-30 at the earliest ([dates per exchange](/historical-data-details.md#per-exchange-historical-data-details)). * Quarterly: 12 months. * Monthly (Solo, Professional and Business): 4 months. The start date is set when the subscription starts and doesn't move with renewals: a quarterly subscription started on 2026-01-01 includes data since 2025-01-01. After a [pause](#how-can-i-pause-or-resume-my-subscription), it moves forward by the length of the pause. [Paying by bank transfer](#can-i-pay-through-invoicing) adds 3 months of history to quarterly subscriptions and 12 months to yearly ones, so the same quarterly subscription paid by bank transfer includes data since 2024-10-01. Business yearly subscriptions already include all data. ### What is included in "Perpetuals" data plan? All perpetual swaps on these exchanges: * [Binance USDS-M Futures](/historical-data-details/binance-futures.md) * [Binance COIN Futures](/historical-data-details/binance-delivery.md) * [OKX Swap](/historical-data-details/okex-swap.md) * [Deribit](/historical-data-details/deribit.md) * [Bybit Derivatives](/historical-data-details/bybit.md) * [Kraken Futures](/historical-data-details/cryptofacilities.md) * [Bitfinex Derivatives](/historical-data-details/bitfinex-derivatives.md) * [KuCoin Futures](/historical-data-details/kucoin-futures.md) * [Aster Futures](/historical-data-details/aster-futures.md) * [MEXC Futures](/historical-data-details/mexc-futures.md) * [Crypto.com](/historical-data-details/crypto-com.md) * [Bitstamp](/historical-data-details/bitstamp.md) * [Bitget Futures](/historical-data-details/bitget-futures.md) * [Gate.io Futures](/historical-data-details/gate-io-futures.md) * [HTX Coin-M Perpetual](/historical-data-details/huobi-dm-swap.md) * [HTX USDT-M Contracts](/historical-data-details/huobi-dm-linear-swap.md) * [WOO X](/historical-data-details/woo-x.md) * [Phemex](/historical-data-details/phemex.md) * [Delta Exchange](/historical-data-details/delta.md) * [Delta Exchange India](/historical-data-details/delta-india.md) * [WhiteBIT](/historical-data-details/whitebit.md) * [bitFlyer](/historical-data-details/bitflyer.md): FX\_BTC\_JPY * [Hyperliquid](/historical-data-details/hyperliquid.md) * [Lighter](/historical-data-details/lighter.md) * [Lighter RH](/historical-data-details/lighter-rh.md) * [Bullish](/historical-data-details/bullish.md) * [dYdX v4](/historical-data-details/dydx-v4.md) * [BitMEX](/historical-data-details/bitmex.md) (delisted) * [FTX](/historical-data-details/ftx.md) (delisted) * [AscendEX](/historical-data-details/ascendex.md) (delisted) * [CoinFLEX](/historical-data-details/coinflex.md) (delisted) * [dYdX](/historical-data-details/dydx.md) (delisted) It includes every [data type](/faq/data.md#what-data-types-do-you-support), such as trades, order book data and funding, in [CSV files](/downloadable-csv-files/overview.md), and with Professional and Business also through the [raw data replay API](/api/quickstart.md). How far back the data goes depends on the [billing interval and subscription type](#how-much-historical-data-does-my-subscription-include). ### What is included in "Options" data plan? All options on these exchanges: * [Binance European Options](/historical-data-details/binance-european-options.md) * [OKX Options](/historical-data-details/okex-options.md) * [Deribit](/historical-data-details/deribit.md) * [Bybit Options](/historical-data-details/bybit-options.md) * [Kraken Futures](/historical-data-details/cryptofacilities.md) * [Delta Exchange India](/historical-data-details/delta-india.md) * [Bullish](/historical-data-details/bullish.md) * [HTX Options](/historical-data-details/huobi-dm-options.md) (delisted) It includes every [data type](/faq/data.md#what-data-types-do-you-support), such as trades, order book data and quotes, in [CSV files](/downloadable-csv-files/overview.md), and with Professional and Business also through the [raw data replay API](/api/quickstart.md). How far back the data goes depends on the [billing interval and subscription type](#how-much-historical-data-does-my-subscription-include). ### What is included in "Spot" data plan? All spot instruments on these exchanges: * [Binance Spot](/historical-data-details/binance.md) * [Binance US](/historical-data-details/binance-us.md) * [OKX Spot](/historical-data-details/okex.md) * [Bybit Spot](/historical-data-details/bybit-spot.md) * [Kraken](/historical-data-details/kraken.md) * [Bitfinex](/historical-data-details/bitfinex.md) * [KuCoin Spot](/historical-data-details/kucoin.md) * [Aster Spot](/historical-data-details/aster.md) * [MEXC Spot](/historical-data-details/mexc.md) * [Crypto.com](/historical-data-details/crypto-com.md) * [Bitstamp](/historical-data-details/bitstamp.md) * [Bitvavo](/historical-data-details/bitvavo.md) * [Bitget Spot](/historical-data-details/bitget.md) * [Gate.io](/historical-data-details/gate-io.md) * [HTX Spot](/historical-data-details/huobi.md) * [Gemini](/historical-data-details/gemini.md) * [WOO X](/historical-data-details/woo-x.md) * [Upbit](/historical-data-details/upbit.md) * [Bithumb](/historical-data-details/bithumb.md) * [WhiteBIT](/historical-data-details/whitebit.md) * [Blockchain.com](/historical-data-details/blockchain-com.md) * [HitBTC](/historical-data-details/hitbtc.md) * [Poloniex](/historical-data-details/poloniex.md) * [Lighter](/historical-data-details/lighter.md) * [Lighter RH](/historical-data-details/lighter-rh.md) * [Bullish](/historical-data-details/bullish.md) * [FTX](/historical-data-details/ftx.md) (delisted) * [FTX US](/historical-data-details/ftx-us.md) (delisted) * [OKCoin](/historical-data-details/okcoin.md) (delisted) * [AscendEX](/historical-data-details/ascendex.md) (delisted) * [CoinFLEX](/historical-data-details/coinflex.md) (delisted) * [Binance Jersey](/historical-data-details/binance-jersey.md) (delisted) * [Binance DEX](/historical-data-details/binance-dex.md) (delisted) * [Serum](/historical-data-details/serum.md) (delisted) * [Star Atlas](/historical-data-details/star-atlas.md) (delisted) It includes every [data type](/faq/data.md#what-data-types-do-you-support), such as trades, order book data and quotes, in [CSV files](/downloadable-csv-files/overview.md), and with Professional and Business also through the [raw data replay API](/api/quickstart.md). How far back the data goes depends on the [billing interval and subscription type](#how-much-historical-data-does-my-subscription-include). {% hint style="info" %} [Coinbase Exchange](/historical-data-details/coinbase.md), [Coinbase Derivatives](/historical-data-details/coinbase-derivatives.md) and [Coinbase International](/historical-data-details/coinbase-international.md) (delisted) market data are available only in the ["All Exchanges" data plan](#what-is-included-in-all-exchanges-data-plan). {% endhint %} ### What is included in "Derivatives" data plan? All instruments on these exchanges: * [Binance USDS-M Futures](/historical-data-details/binance-futures.md) * [Binance COIN Futures](/historical-data-details/binance-delivery.md) * [Binance European Options](/historical-data-details/binance-european-options.md) * [OKX Futures](/historical-data-details/okex-futures.md) * [OKX Swap](/historical-data-details/okex-swap.md) * [OKX Options](/historical-data-details/okex-options.md) * [OKX Nitro Spreads](/historical-data-details/okex-spreads.md) * [Deribit](/historical-data-details/deribit.md) * [Bybit Derivatives](/historical-data-details/bybit.md) * [Bybit Options](/historical-data-details/bybit-options.md) * [Bybit Spread](/historical-data-details/bybit-spread.md) * [Kraken Futures](/historical-data-details/cryptofacilities.md) * [Bitfinex Derivatives](/historical-data-details/bitfinex-derivatives.md) * [KuCoin Futures](/historical-data-details/kucoin-futures.md) * [Aster Futures](/historical-data-details/aster-futures.md) * [MEXC Futures](/historical-data-details/mexc-futures.md) * [Crypto.com](/historical-data-details/crypto-com.md) * [Bitstamp](/historical-data-details/bitstamp.md) * [Bitget Futures](/historical-data-details/bitget-futures.md) * [Gate.io Futures](/historical-data-details/gate-io-futures.md) * [HTX Coin-M Futures](/historical-data-details/huobi-dm.md) * [HTX Coin-M Perpetual](/historical-data-details/huobi-dm-swap.md) * [HTX USDT-M Contracts](/historical-data-details/huobi-dm-linear-swap.md) * [WOO X](/historical-data-details/woo-x.md) * [Phemex](/historical-data-details/phemex.md) * [Delta Exchange](/historical-data-details/delta.md) * [Delta Exchange India](/historical-data-details/delta-india.md) * [WhiteBIT](/historical-data-details/whitebit.md) * [Bitnomial](/historical-data-details/bitnomial.md) * [bitFlyer](/historical-data-details/bitflyer.md) * [Hyperliquid](/historical-data-details/hyperliquid.md) * [Lighter](/historical-data-details/lighter.md) * [Lighter RH](/historical-data-details/lighter-rh.md) * [Bullish](/historical-data-details/bullish.md) * [dYdX v4](/historical-data-details/dydx-v4.md) * [BitMEX](/historical-data-details/bitmex.md) (delisted) * [FTX](/historical-data-details/ftx.md) (delisted) * [AscendEX](/historical-data-details/ascendex.md) (delisted) * [CoinFLEX](/historical-data-details/coinflex.md) (delisted) * [HTX Options](/historical-data-details/huobi-dm-options.md) (delisted) * [dYdX](/historical-data-details/dydx.md) (delisted) * [Mango](/historical-data-details/mango.md) (delisted) It includes every [data type](/faq/data.md#what-data-types-do-you-support), such as trades, order book data, quotes and funding, in [CSV files](/downloadable-csv-files/overview.md), and with Professional and Business also through the [raw data replay API](/api/quickstart.md). How far back the data goes depends on the [billing interval and subscription type](#how-much-historical-data-does-my-subscription-include). ### What is included in "All Exchanges" data plan? All instruments on every [supported exchange](/faq/general.md#which-exchanges-instruments-and-currency-pairs-are-supported), 50+ spot and derivatives exchanges, including [Coinbase Exchange](/historical-data-details/coinbase.md), [Coinbase Derivatives](/historical-data-details/coinbase-derivatives.md) and [Coinbase International](/historical-data-details/coinbase-international.md) (delisted). It includes every [data type](/faq/data.md#what-data-types-do-you-support), such as trades, order book data, quotes, funding and liquidations, in [CSV files](/downloadable-csv-files/overview.md), and with Professional and Business also through the [raw data replay API](/api/quickstart.md). How far back the data goes depends on the [billing interval and subscription type](#how-much-historical-data-does-my-subscription-include). ### How can I change my subscription plan? Ask an [AI agent](/agents-and-ai.md), or choose **Upgrade** in your [account](https://tardis.dev/account). You can move to a higher subscription type, a longer billing interval or a data plan with more exchanges, such as All Exchanges, as long as none of them gets smaller. Before you confirm, you see what you pay now, the new renewal date and the new historical data range. You pay the new plan's price minus what you pay for your current plan, plus tax. It isn't prorated, so the amount is the same whatever day you upgrade. The renewal date moves only when the billing interval gets longer: a monthly subscription upgraded to yearly runs until one year after the start of its current billing period, then [pauses](#how-can-i-pause-or-resume-my-subscription) like other yearly subscriptions unless you choose **Resume renewal**. If you keep your data plan, you keep the history you have now and gain the new plan's [historical data range](#how-much-historical-data-does-my-subscription-include), counted back from the start of the current billing period. If you change the data plan, you get only the new plan's range, so your data can start later than it does now. A card subscription is charged at once and the new plan starts at once. A subscription paid by bank transfer gets an invoice for the upgrade, and the new plan starts when it is paid. Undo a cancellation or resume a paused subscription before upgrading it, and pay any overdue payment or unpaid invoice first. To move to a smaller plan, or to a data plan without all your current exchanges, [cancel](#how-can-i-cancel-my-subscription) your subscription and start the new one after it ends. The new subscription's historical data range counts from its own start. ## Payments and invoices ### Can I pay through invoicing? Yes, quarterly and yearly subscriptions can be paid by bank transfer. Choose **Invoicing** in the checkout and enter your billing details, with a purchase order number if you need one, to get the invoice. The invoice includes bank transfer details unique to you. It is due in 14 days for quarterly and 30 days for yearly subscriptions. The subscription period starts on the day the invoice is issued, and data access starts when the payment arrives. Bank transfer also gives [more history](#how-much-historical-data-does-my-subscription-include). If the first invoice isn't paid by its due date, the subscription ends. Renewals are invoiced too. While a renewal invoice is unpaid, data access continues until its due date. To pay a quarterly or yearly subscription by bank transfer from its next renewal, ask an [AI agent](/agents-and-ai.md), or update its payment method in your [account](https://tardis.dev/account) and choose **Invoicing**. ### Which payment methods do you accept? Cards, PayPal, Apple Pay and Google Pay, and [bank transfer](#can-i-pay-through-invoicing) for quarterly and yearly subscriptions. Apple Pay and Google Pay appear in the checkout on devices and browsers that support them. We don't accept cryptocurrency. Prices, payments and invoices are in US dollars. ### Can we sign a contract or order form? No. Every subscription is governed by our [Terms of Service](/legal/terms-of-service.md), which include the licence agreement, so there is no separate contract or order form to sign. [Paddle](https://paddle.com/), our reseller and Merchant of Record, is the seller on every order and invoice, under [Paddle's Buyer Terms](https://www.paddle.com/legal/buyer-terms). ### Can I get a quotation document before making an order? No, we don't prepare quotation documents. Prices are in the [order form](https://tardis.dev/#order). For a quarterly or yearly subscription, choose **Invoicing** in the checkout to get an invoice and [pay it by bank transfer](#can-i-pay-through-invoicing). ### How can I get an invoice and VAT refund? Ask an [AI agent](/agents-and-ai.md) for your invoices, or open **Invoices and receipts** in your [account](https://tardis.dev/account/billing). Enter your company name, address and tax ID under **Billing details**, and new invoices will use them. Invoices paid by bank transfer also show the purchase order number you enter there. To add these details to an invoice that was already issued, choose **Revise**: the invoice keeps its number, and each invoice can be revised once. Revising an invoice to add a valid VAT number refunds its VAT if it's paid, or removes it if it's unpaid. ### What are your VAT details? Our invoices are issued by [Paddle](https://paddle.com/), our reseller and Merchant of Record, which handles VAT on our behalf. Each invoice shows Paddle's address and VAT number. ### I’ve lost my invoice. How do I get a new one? An [AI agent](/agents-and-ai.md) can find all your invoices and receipts, and they're also under **Invoices and receipts** in your [account](https://tardis.dev/account/billing). If one is missing, [contact us](https://tardis.dev/#contact) or with the email address you bought the subscription with. ### What is the refund policy? We don't offer refunds. At checkout you confirm that you lose your 14-day right of withdrawal once you download or use the data, for example by downloading a CSV file or replaying data through the API. Yearly subscriptions don't renew by default: they [pause](#how-can-i-pause-or-resume-my-subscription) when the paid year ends, unless you choose **Resume renewal** before then. Subscriptions paid by bank transfer renew with an invoice instead. Monthly and quarterly subscriptions [renew](#does-my-subscription-renew-automatically) until you [cancel](#how-can-i-cancel-my-subscription) or pause them, so cancel before the renewal date if you don't need the next period. ## Renewals and cancellation ### Does my subscription renew automatically? Yes, at the end of each billing period, until you [cancel](#how-can-i-cancel-my-subscription) or [pause](#how-can-i-pause-or-resume-my-subscription) it. Yearly subscriptions pause instead when the paid year ends, unless you choose **Resume renewal** before then. A renewal costs your plan's price plus tax, shown as **Renewal price** next to the renewal date in your [account](https://tardis.dev/account). Subscriptions paid by bank transfer, yearly ones included, renew with an [invoice](#can-i-pay-through-invoicing). ### How can I cancel my subscription? Ask an [AI agent](/agents-and-ai.md), or choose **Cancel subscription** in your [account](https://tardis.dev/account). Data access continues until the end of the paid period, and until then you can undo it with **Undo cancellation**. If the subscription is waiting for its first payment, has an overdue payment or is paused, canceling ends it at once. ### How can I pause or resume my subscription? Ask an [AI agent](/agents-and-ai.md), or choose **Pause renewal** in your [account](https://tardis.dev/account). Data access continues until the end of the paid period, and then the subscription pauses instead of renewing. Until then, **Resume renewal** undoes this. **Resume subscription** restarts a paused subscription: your payment method is charged at once and a new billing period starts that day. The start of your [historical data](#how-much-historical-data-does-my-subscription-include) then moves forward by up to the length of the pause. Yearly subscriptions pause by default when the paid year ends. Subscriptions paid by bank transfer can't be paused. ### How can I update my credit card information? Ask an [AI agent](/agents-and-ai.md) for a link, or choose **Update payment method** in your [account](https://tardis.dev/account), and enter your new payment details. If a renewal payment failed, this also pays it. ### What happens if a renewal payment fails? Your account shows **Payment overdue**. Data access continues until the end of the renewal day (UTC), then stops until the renewal is paid. [Update the payment method](#how-can-i-update-my-credit-card-information) to pay it and restore access. With bank transfer, an unpaid renewal invoice keeps data access until its due date. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.tardis.dev/faq/billing-and-subscriptions.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.