Billing and Subscriptions
What is the order process?
Select data plan and access type that you're interested in via order form on Tardis.dev website.
available data plans
available access types
Proceed to checkout where you provide email address and payment details.
accepted payment methods
Credit Cards (Mastercard Visa Maestro American Express Discover Diners Club JCB UnionPay)
PayPal
Apple Pay (one-off purchases only)
Wire Transfers (for one-off purchases only)
Successfully complete your payment and receive the API key via email that allows you to download CSV datasets and access historical data via API. API key is valid as long as subscription is active or 6 months for one-off purchases.
Do you provide discounts?
We do provide discounts in a transparent form via different subscriptions types.
How one-off purchase based access works?
How subscription based access works?
There are three 'dimensions' you can customize your subscription by:
Subscription type - Academic, Solo, Pro or Business
Data plan (which exchanges data you get access to) - Individual, Perpetuals, Derivatives or All Exchanges
What are the differences between subscriptions types?
Academic
Solo
Professional
Business
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✓
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Additional API keys
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none
none
email (priority)
dedicated
Integration assistance
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Vendor onboarding
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Api keys count
1
1
1
10
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Do subscriptions include access to historical data as well?
Yes, depending on chosen billing period, subscriptions include access to existing historical market data as well:
12 months of historical data if subscription is billed quarterly, e.g., subscription that has started at 2020-04-01, includes access to historical data since 2019-04-01 - it's not a rolling time window, but fixed starting date since when historical data is available for your subscription
4 months of historical data if subscription is billed monthly, e.g., subscription that has started at 2020-04-01, includes access to historical data since 2019-12-01 - it's not a rolling time window, but fixed starting date since when historical data is available for your subscription
What is included in "Individual" data plan?
"Individual" data plan provides per-exchange access to market data that includes full feed (all instruments) and data types of selected exchange(s), for example full Coinbase exchange data feed.
What is included in "Perpetuals" data plan?
"Perpetuals" data plan provides access to the following perpetual swaps instruments' market data (over 500 perpetual swaps instruments across 13 exchanges):
BitMEX: all perpetual swaps instruments
Deribit: all perpetual swaps instruments
Binance USDT Futures: all perpetual swaps instruments
Binance COIN Futures: all perpetual swaps instruments
FTX: all perpetual swaps instruments
OKX Swap: all perpetual swaps instruments
Huobi COIN Swaps: all perpetual swaps instruments
Huobi USDT Swaps: all perpetual swaps instruments
bitFlyer: FX_BTC_JPY
Bitfinex Derivatives: all perpetual swaps instruments
Bybit: all perpetual swaps instruments
dYdX: all perpetual swaps instruments
Phemex: all perpetual swaps instruments
Delta: all perpetual swaps instruments
Gate.io Futures: all perpetual swaps instruments
CoinFLEX: all perpetual swaps instruments
dYdX: all perpetual swaps instruments
WOO X: all perpetual swaps instruments
Ascendex: all perpetual swaps instruments
Crypto.com: all perpetual swaps instruments
What is included in "Derivatives" data plan?
"Derivatives" data plan provides access to the following derivatives exchanges' market data:
BitMEX: all exchange's instruments
Deribit: all exchange's instruments
Binance USDT Futures: all exchange's instruments
Binance COIN Futures: all exchange's instruments
FTX: all exchange's instruments
OKX Futures: all exchange's instruments
OKX Swap: all exchange's instruments
OKX Options: all exchange's instruments
Huobi Futures: all exchange's instruments
Huobi COIN Swap: all exchange's instruments
Huobi USDT Swaps: all exchange's instruments
Bitfinex Derivatives: all exchange's instruments
Bybit: all exchange's instruments
DYdX: all exchange's instruments
Phemex: all exchange's instruments
CoinFLEX: : all exchange's instruments
Delta: all exchange's instruments
bitFlyer: all exchange's instruments
Gate.io Futures: all exchange's instruments
dYdX: all perpetual swaps instruments
WOO X: all exchange's instruments
Crypto.com: all exchange's instruments
Ascendex: all exchange's instruments
What is included in "All Exchanges" data plan?
How can I change my subscription plan?
Contact us describing which plan you'd like to change to and we'll handle the rest.
Can I pay through invoicing?
We offer invoicing for customers paying over $6000 for data access. Simply use our order form and "PAY THROUGH INVOICING" button.
Alternatively contact us with orders details you're interested in (data plan, billing period) and we'll send you back invoice that if paid will give you the access to the data.
Can I get quotation document before making an order?
Yes, please use our order form and "REQUEST QUOTATION" button. Alternatively contact us with orders details you're interested in (data plan, billing period) and we'll send you back quotation document in no time.
How can I get an invoice and VAT refund?
After successful order you'll receive Receipt email from Paddle which is our online reseller & payment processor. Click on the button titled "View Receipt" there.
You will be redirected to the receipt page where you will be able to enter your address details by clicking on "Add address & VAT Number“ link.
If you would like to enter a VAT number select "This is a business purchase" checkbox to enter the VAT ID if forgot to enter it during the checkout. The tax amount will be refunded in max. 12 hours after it is confirmed by Paddle.
Right click on the screen and click 'Print...' in context menu
Change destination to 'Save as PDF'
Click 'Save' button to save invoice as PDF file
What are your VAT details?
Click on the link titled "Click here to get a full invoice with address & custom information" provided with the order confirmation email sent by Paddle to get the address and VAT ID of Paddle who process our payments. Paddle acts as a reseller and Merchant of Record so they handle VAT on our behalf.
I’ve lost my invoice. How do I get a new one?
You need to contact us or help@paddle.com to request a new invoice. Please provide the email address you bought the subscription with and any extra details that might help.
What is the refund policy?
We do not offer refunds for initial subscription payments and one-off purchases.
If you'd like to test the service, we offer generous free trials. Simply reach out to us and we'll set up test account for you in no time.
How can I cancel my subscription?
In order to cancel you active subscription use the 'Cancel subscription' link we've sent you in email together with your API key or contact us and we'll provide cancellation link for you. Alternatively you can email Paddle (help@paddle.com) which acts as our reseller and Merchant of Record including a note of the email address you used to purchase your subscription and your order number.
Do you accept payments in cryptocurrency?
How I can update my credit card information?
In order to update your credit card information use the 'Update payment method' link we've sent you in email together with your API key or contact us and we'll provide that link for you.
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