What is Tardis.dev and what is your unique value proposition?
Which exchanges, instruments and currency pairs are supported?
Do you provide discounts?
Do you offer free trials?
What does professional support mean?
How can I download the data?
How far back the historical data is available?
Do you provide historical market data in CSV flat files?
What programming languages are supported?
What API protocols can be used to access market data?
How time-machine market replay works?
Do you support consolidated real-time market data streaming?
Are there any rate-limits for the API?
How do I obtain my API key?
What if my API key was compromised?
What is your infrastructure setup?
Do you offer enterprise deployment option?
Do you provide SLA?
What data types do you support?
What does high frequency historical data mean?
What L2 order book data can be used for?
What L3 order book data can be used for?
Do you provide historical options data?
Do you provide historical futures data?
Can you record market data for exchange that's not currently supported?
Do you provide market data in normalized format?
What is a difference between exchange-native and normalized data format?
What time zone is used in the data?
How historical raw market data is being sourced?
Is provided raw market data complete?
Can historical order books reconstructed from L2 updates be crossed (bid/ask overlap) occasionally?
Can exchange publish data with non monotonically increasing timestamps for single data channel?
Are exchanges publishing duplicated trades data messages?
What kind of protocols are used for data collection from exchanges?
What is the difference between collecting live streaming real-time WebSocket data and collecting data by periodically calling REST endpoints?
How order book data snapshots are provided?
Do you collect order books as snapshots or in streaming mode?
How market data messages are being timestamped?
What is the new historical market data delay in relation to real-time?
What is the order process?
Can I pay through invoicing?
Do you accept payments in cryptocurrency?
How one-off purchase based access works?
How subscription based access works?
What is the difference between Indie and Business subscriptions?
Do subscriptions include access to historical data as well?
What is included in "Individual" data plan?
What is included in "Perpetuals" data plan?
What is included in "Derivatives" data plan?
What is included in "Unlimited" data plan?
How I can update my credit card information?
How can I change my subscription plan?
What is the refund policy?
How can I cancel my subscription?
How can I get an invoice and VAT refund?
What are your VAT details?
I’ve lost my invoice. How do I get a new one?
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