> For the complete documentation index, see [llms.txt](https://docs.tardis.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tardis.dev/legal/privacy-policy.md).
# Privacy Policy
Last updated: 2026-06-25
This Privacy Policy explains how Tardis.dev ("us", "we", "our" or "Tardis.dev") collects, uses, discloses and otherwise processes Personal Information about customers, prospective customers and other users of our websites ([https://tardis.dev](https://tardis.dev/) and [https://docs.tardis.dev](https://docs.tardis.dev/)), services, tools, related applications, materials and software, including research and marketing activities (the "Services"). It also explains your choices regarding access, storage and correction of Personal Information. This Privacy Policy does not apply to employees, applicants or other personnel.
By using the Services or agreeing to our [Terms of Service](/legal/terms-of-service.md), you acknowledge that we collect, use, store and disclose information as described in this Privacy Policy.
Our Services may contain links to other websites or services. Those websites and services are governed by their own privacy statements.
### What information do we collect?
We collect and process the following information and use the following service providers:
* To manage checkout, payments, taxes, invoices, chargebacks, subscriptions and payment-related refunds, we use Paddle ([https://paddle.com](https://paddle.com/)) as our Merchant of Record and authorised reseller. Paddle may process payment, billing, transaction and tax information needed to complete and manage your purchase. See Paddle's Privacy Policy:
* We track and store usage behavior, such as clicked links and API endpoint usage statistics, to improve the Services. We use Google Analytics with anonymized IP enabled for this purpose. See Google's Privacy Policy:
* We use Crisp to provide livechat support functionality. See Crisp's Privacy Policy:
* When you contact us for support or other customer service requests, we may keep records of the request, including information you provide, and respond with relevant service information. We may also obtain Personal Information about you from publicly accessible sources such as LinkedIn, Facebook and Twitter.
* We may use your Personal Information to send marketing or promotional communications about Tardis.dev. You can opt out at any time by using the unsubscribe link in an email or contacting . We will process opt-out requests promptly and in any event within two (2) business days.
* To keep track of which users should have access to paid versions of our services and to handle API authentication and authorization, we store user details such as email address, name, subscription details and IP address in Cloudflare data store (encrypted at rest). See Cloudflare's Privacy Statement:
* Where required by market data licensors, exchanges or data providers such as Coinbase, we may share limited account, subscription, contact and usage information needed for reporting, audit, compliance, licence enforcement or similar purposes.
Unless stated otherwise, information requested by Tardis.dev is mandatory where needed to provide the Services. If a website field is marked optional, you may leave it blank without affecting the availability or functioning of the Services. Contact if you are unsure which information is required.
We may publicly display aggregated anonymous data to help communicate what we know about how our services are typically used.
### Legal bases and consent
We process Personal Information as needed to perform our contract with you, comply with legal obligations, and pursue legitimate interests in operating, securing, supporting and enforcing the Services. This includes subscriptions, accounts, API keys, support, billing, payments, fraud prevention, compliance, market data licensor reporting and legal claims. Where applicable law requires consent for a specific use, we rely on consent for that use.
If we ask for your Personal Information so that we can send you marketing communications in the future, we will either ask you directly for your consent or provide you with an opportunity to opt out.
### Privacy choices
If you wish to withdraw consent where consent is the applicable basis for processing, opt out of marketing communications, or exercise privacy rights available to you under applicable law, please contact us at .
### Disclosure
We may disclose your personal information if we are required by law to do so, if disclosure is reasonably necessary to provide or secure the Services, manage payments, comply with market data licensor or data provider requirements, enforce our [Terms of Service](/legal/terms-of-service.md), investigate abuse or security issues, or establish, exercise or defend legal claims.
### Third-party services
Third-party providers collect, use and disclose your information only to the extent needed to provide services to us. They have their own privacy policies for the information we provide to them.
Some providers may be located in a different jurisdiction than you or us. Your information may be subject to the laws of those jurisdictions.
### Links
When you click on links that appear in any of the content we provide to you, those links may direct you to third party sites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
### Security
To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
### Cookies
Our website uses [cookies](https://cookiesandyou.com/) to track anonymized usage behavior and to personalize content.
### Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide the Services, manage accounts and subscriptions, comply with legal, tax, accounting, market data licensor and data provider obligations, resolve disputes, enforce our agreements, maintain security and prevent abuse.
### Age of consent
By using Tardis.dev websites and services, you represent that you are legally able to use them and provide Personal Information to us.
### Changes to this privacy policy
We may modify this privacy policy at any time. Changes take effect when posted on the website. If we make material changes, we will update this page so you can see what changed.
If we are acquired or merged with another company, your information may be transferred to the new owners.
### Questions and contact information
To access, correct, amend or delete personal information we have about you, register a complaint, or ask for more information, email .
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